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Puppy Heaven’s Order & Return Policy

 

Available Puppies

Our puppies are like babies--we make every effort to find the right and perfect family for each and every one of them. Those listed in “Available Puppies” are available for adoption by a loving family only. You may choose to place your puppy on hold, or you may buy your puppy online at any time. You may also call in and place an order over the phone during regular business hours.

Puppies on Hold

Our puppies go fast! We get an average of 2,200 first-time visitors to our website on a daily basis, so if there’s a puppy you know you want, then we recommend you act fast! You can place a puppy on hold for 48 hours with a $250 non-refundable deposit. If you change your mind within the 48 hour grace period, then simply apply your deposit to another puppy. Here are the terms and conditions:

  • There are absolutely no refunds on any deposit.

  • Your $250.00 deposit will put your puppy on hold for 48 hours.

  • Within the 48 hours you may transfer your deposit to a different puppy or you may apply it for a place on our waiting list (the request must be made in writing--you may email, mail, text, or fax us).

  • After 48 hours, the balance for the puppy must be paid in full to continue holding.

  • If no action is taken within 48 hours, your puppy will be removed from hold, it will become available to other shoppers, and you will lose your deposit. However, you will not lose your store-credit. Your $250 may be used for the balance to purchase another puppy, but it may not be used as a deposit. There is no expiration on the store-credit.

  • Once you pay your balance in full, you have 7 days to make pickup or delivery arrangements. There’s a $30 per day “puppysitting” fee after the first 7 days.

Upon payment of your initial deposit, the puppy will be removed from the available listing page. You will receive an email confirmation or you may call in for a transaction process over the phone with a valid debit or credit card. We will email or fax you a copy of the receipt which you must sign and then return via email or fax. The puppy will officially be considered “On Hold” once we receive this receipt back in our office.

Puppies for Sale

Puppy Heaven is the world’s largest seller of the world’s smallest teacup puppies! Our puppies are by far the most adorable and cutest little things you ever did see! It’s easy to fall in love. Way too easy. Because of this, adopting a puppy has never been easier! Our website offers a friendly and easy way to purchase the puppy of your dreams. Additionally, we have two well-kept facilities; one in Los Angeles, CA and the other in Las Vegas, NV. If you live locally, call to make an appointment and then come in person to choose your new teacup puppy. For those who live non-locally in the US, Canada, and Mexico, we can ship your puppy to your nearest airport. Become a new Puppy Heaven Family Member today!

Here’s how you select your newest teacup puppy from the “Available Puppies” section of our website:

  • Find the puppy you like and learn more about this curious creature by clicking “See More” right next to the puppy’s listing.

  • If this is the puppy you wish to own, click “Buy this Puppy Now” and proceed to checkout.

  • If you live locally, then just arrange the pickup time. Please call in ahead.

  • If we have to ship the puppy to you, there is an additional $300 fee which takes care of air travel, vet-issued health certificate, and travelling crate. You must select this option during checkout.

  • If you choose not to pay online, please call our office to process your transaction over the phone. Every purchase method is safe and secure! You may also make direct bank deposits, wire transfers, or use the western union services. Our bottom-line is to make purchasing easy and convenient for you!

  • You’ll receive an email confirmation of your transaction thanking you for your online purchase. If you have your puppy shipped or if you pay over the phone you will receive an email with all the details of your purchase, including receipt of payment and “New Puppy Owner Observation Chart.” There will also be special instructions with some of these documents that require you to return back to our office.

  • When we receive the returned documentation, your puppy goes to the vet, gets the health certificate and then we book its flight to your nearest airport! We’ll email you again with all the flight information.

  • Puppy Heaven will call you a day before delivery to ensure you know how to raise your puppy and what to expect when you go to pick up your furry little friend. Local customers receive this information at time of pickup.

  • When your puppy arrives at the airport, you are required to be there on time with a valid ID, and then you take your new teacup puppy home. Enjoy!

All purchased puppies are taken down from the “Available Puppies” section and marked as “Adopted.” No one else will be able to purchase your puppy. For phone transactions, puppies are marked as “Adopted” only when all paperwork is returned back to our office with completed signatures.

Puppy Heaven reserves the right to refuse service to anyone, including the delay of pickup and/or delivery. Depending on the circumstance, you may also choose a new puppy or wait until the puppy is able to ship from our kennel.

 

Returns & Exchanges

No refunds, no exceptions. These exclude special circumstances addressed by our Health Warranty. Puppy Heaven has no control over the environment our puppies will be introduced to, so the puppies will no longer be allowed back in our nursery for the safety and health of the other puppies.

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