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Privacy Policy

This privacy policy is a guide on how Puppy Heaven uses and protects any information that you give Puppy Heaven when you use this website. Puppy Heaven is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Puppy Heaven may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

Puppy Heaven Privacy Policy

Puppy Heaven uses and protects your information with careful considerations. Whenever you visit a website, you should always read about how that website uses your online information and how it gathers that info. All pieces of information we ask of you is in accordance with this Privacy Policy. Puppy Heaven does its best to protect your information. Please check back for any updates in our Policy.

Info we ask to collect

By using the login feature of our website, Puppy Heaven collects the following info:

  • your name
  • a way to contact you, usually email address
  • demographic info (postcode, preferences and interests)
  • info required by customer surveys and/or offers

A full list of “cookies” are detailed below.

How we use your information

We use your information internally to provide a better online service for both you and future visitors to this website. Here’s a list of more particular reasons:

  • To store your info for internal record keeping.

  • To improve our products and services.

  • To send promotional material and special offers from time to time using the email address you keep on file with us. We feel we do these promotions in the best interest of our clients.

  • To ask for feedback for market research purposes in order to improve the quality of our website.

Online security

Puppyheaven.com maintains a safe and private online experience for its users. We use the latest state-of-the-art encryption technology to safeguard your information. These technologies require the good use of physical, electronic and managerial procedures.

How we use cookies

Cookies are small permission-based files that automatically install onto your computer’s hard drive with every visit to any website. They allow websites and third parties to track how you use the Internet. They gather information about you and they remember your interests, likes and dislikes.

Puppyheaven.com uses cookies to monitor which webpages our users like to frequent. We analyze this information to enhance your website experience. We do not use cookies to track you. We also delete all of our cookies from our database regularly.

We never use cookies to access anything on your computer or the device which you are using. You may also choose to prevent cookie tracking in your web browser’s settings. This may in some cases prevent you from the full use of a website. Most of the times, the individual website will let you know if cookies need to be enabled.

Linking from our website

Links to other websites from puppyheaven.com may have different cookie and privacy policies. Please be aware of their policies by reading them carefully if they concern you. Puppy Heaven takes no responsibility for any other website’s Privacy Policy.

How to control your privacy

Here’s how you can restrict the ways puppyheaven.com uses your personal information:

  • check the box when filling out forms telling us you do not want to be contacted for direct marketing purposes.

  • if you change your mind letter and did not check any box, then please email us at Puppies@puppyheaven.com and we will remove your information from our database immediately.

Puppy Heaven never shares your information with third parties without your direct permission or unless we are required to do so by law. We may email you promo about third parties you might find interesting if you let us know this is okay to do so.

Under the Data Protection Act of 1998, you may write to us to let us know you would like  a copy of the information we store about you. This comes at a small fee. Please send your letter to 6910 Bertrand Ave., Reseda, CA 91335.

You may also use the above address if anything is incorrect or incomplete about your information. Just write us a letter, and we will make the necessary corrections immediately.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
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