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Health Warranty & Policy

  1. Puppy Heaven does everything it can to make sure our puppies stay healthy. To make this Health Warranty valid, you must take your puppy to a licensed vet within 72 hours of pickup or delivery (unless other agreements have been made). This timeframe begins counting from the time the puppy leaves the kennel. This exam is mandatory. It confirms that the puppy has not been injured or has not become sick at the time of your purchase.
  2. This Health Warranty covers life-threatening congenital or hereditary defects as well as viral diseases up to 10 days from the time of pickup or delivery. If symptoms appear within these 10 days, you will have the right to return the puppy for a full refund or replacement of equivalent value. Once the puppy is returned to the custody of the kennel, Puppy Heaven has 30 days to provide you with a refund or replacement. The sick puppy must be returned before your refund can be processed. Shipping will be at the buyer’s expense. Should death occur, Puppy Heaven’s choice of veterinarian must perform an autopsy to determine the cause of death and if this cause falls under warranty.
  3. Puppy Heaven does not take responsibility for cases of the following illnesses and conditions: Hypoglycemia, skin irritations, cold, flu, mites (ears, eyes, or other), infections, parasites, and other minor illnesses. Puppy Heaven informs every customer of the signs of Hypoglycemia and what actions to take after spotting signs of this disease. You are required to call Puppy Heaven or a licensed vet immediately.
  4. Puppy Heaven is never responsible for any vet bills or med supplies the buyer may incur. This excludes the agreement outlined in clause 2 of this Health Warranty.
  5. If Puppy Heaven finds the itself to be the sole liability of any of the above points, then compensation to the buyer will be limited to a replacement puppy of equivalent value. No other expenses are liable by the seller.
  6. There are absolutely no refunds. Exclusions are mentioned only in clause 2 of this Health Agreement.
  7. If the buyer sells the puppy to a third party, then this Health Warranty will become null and void.

Puppy Heaven assumes no control over the health of the puppy once it leaves this kennel. No other warranties will apply. Buyer may choose to purchase a Puppy Heaven Extended Warranty. Please contact us directly to go over the terms & conditions of this warranty and the options you have.

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Reviews

Thank You Michelle for our adorable puppy (Gucci)

Shahinaz Rancho
Palos Verdes,CA

I Love This place

Laleh
Encino.Ca

Thanks Michelle :)

Jan Josef & Katherine
Carson, California

I give Puppy Heaven a Five star rating

Michael S
New York,NY

I bought my beautiful “porkie” from Puppy Heaven

Sarah Sherwood
Azle, TX

My wife and I had a wonderful experience at PuppyHeaven.

Steve P
Santa Monica ,CA

Very helpful.

Thomas W
Miami ,Fl

A great experience!!

Rubia A
Los Angeles,Ca

I am so happy with my beautiful puppy from Puppy Heaven in Los Angeles.

Carol MacGowan

Puppy heaven is great.

Jessica
Grass Valley, CA

Oh My God I’m Soo happy I got My Little Angel From Puppy Heaven .

Adrine A
Glendale,CA

We love our baby Aiko. He gives us so much love!

Brian & Rocio
CA Long Beach, CA

Puppy Heaven is by far better than 5 Stars!

Debbie Hoffman
Tucson, AZ

Thank you Puppy Heaven for the new love of our life!!

Kristen Novoa
Manhattan Beach, California

We are so happy with our new little girl.

Jennifer M
Dana Point, CA

We had a wonderful experience here at Puppy Heaven

Karen K
Santa Barbara ,CA

Thank you Puppy Heaven for all your kindness.

Carlos M
Los Angeles ,CA

Michelle is Fantastic.

Darren K
Sherman Oaks ,CA

I bought Handsome Boy from Lee at Puppy Heaven

Keri

Best decision I have ever made in my life!

Jeanette Ortega
Malibu, CA

Adopting a beautiful teacup yorkie from Puppy Heaven is a wonderful experience.

Marcia A
San Diego,Ca

Thank you Ben and Michelle!

Esther
Encino, Ca.

My Experience at puppy Heaven was Amazing!

Barbra A
Fontana ,CA

i Love,Love,Love ,Love PuppyHeaven

Sonia
New York, NY

Highly recommend!

Mohammad & Melann
Calabasas, CA

Puppy Heaven Offered excellent service.

Desiree B
Las Vegas ,NV

I was so happy to get my new little fur friend.

Linda Sager Ipsen
Clayton

Puppy Heaven is kind and caring

Barbara H

Our new baby is called Snoopy.

Doris Weaver
Idaho

Puppy heaven genuinely gives a lot of love to these animals.

Rachel
Calabasas, CA

Thank You Puppy Heaven I am overjoyed that I get to kiss this sweet little face everyday!

Leslie Ladd
Los Angeles CA

This is not just a puppy shop but it is a family.

Nancy Betts
Seward, Pa

Puppy Heaven was a great experience.

Jeff S
Santa Monica ,CA

Thank you for our sweet baby girl, we are so happy with her!

Layla
Santa Monica, CA

Puppy Heaven offers excellent service

Bevlynn E
Santa Clarita, CA

Thank you so much!

Jim Moret

Thank you so much guys!

Sylvia
Ca

We purchased our baby Bella 2 years ago.

Connie Christofferson

I would Definitely give Five stars!

Melissa G

We found our new Love!!

Stacy W
Burbank, CA

Puppy Heaven is a great Place!

Bianca & Ricardo M
Reseda Ca

I bought a teacup yorkie from here and she is exactly what was promised!

Sharon
Springfield, Ohio

Love Michelle and the Puppies!

Debbie B
Dove Canyon,CA

We loved meeting Michelle

Alexsandra P
Agoura Hills CA

I got this little beauty a little over 2 years ago from Puppy Heaven in Las Vegas.

Sharon Lawson
Springfield , ohio

Puppy Heaven is by far the best place to purchase a puppy.

Danielle
Henderson

We are happy to meet Jessie and the home (Puppy Heaven)

Jenn
Canoga Park,CA

Adopting a beautiful teacup yorkie from Puppy Heaven

Nikhil
Allin

I surprised my huny with our third tea cup yorkie Queens n flew to Vegas to get her.

James n Patty T
Corvallis, Oregon

My experience here was very pleasant.

Zoe N
Los Angeles ,CA

Purchasing my new baby has been amazing!

Frank G
Calabasas, CA

This was so super easy!

Irick B
Santa Monica,Ca

I would definitely recommend buying a puppy from them.

Marci R

Our experience at Puppy Heaven far exceeded our expectations!

Dustin V
West Hollywood CA

Thank you Ben!

Rhonda Sweet
Turlock, CA

I recently purchased a cute Pomeranian through the website.

Kat
Las Vegas

So So happy!

Cynthia C
Studio City ,CA

I found Puppy Heaven to be very professional.

Bobert S
Los Angeles ,CA

Tzion Was Very Helpful and brought us the perfect Puppy!

Cheri M
Valencia CA

Puppy Heaven is a nice place with healthy & beautiful puppies!!

Crystel C
San Francisco CA

so proud that I bought my loving Baby Boy!

Lucinda
Daly City, California

When I saw my teacup Pomeranian puppy on the website, I fell in love!

Zoey A.
Valencia, CA
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