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Order & Return Policy

Available Puppies

Our puppies are like babies–we make every effort to find the right and perfect family for each and every one of them. Those listed in “Available Puppies” are available for adoption by a loving family only. You may choose to place your puppy on hold, or you may buy your puppy online at any time. You may also call in and place an order over the phone during regular business hours.

Puppies on Hold

Our puppies go fast! We get an average of 2,200 first-time visitors to our website on a daily basis, so if there’s a puppy you know you want, then we recommend you act fast! You can place a puppy on hold for 48 hours with a $250 non-refundable deposit. If you change your mind within the 48 hour grace period, then simply apply your deposit to another puppy. Here are the terms and conditions:

  • There are absolutely no refunds on any deposit.
  • Your $250.00 deposit will put your puppy on hold for 48 hours.
  • Within the 48 hours you may transfer your deposit to a different puppy or you may apply it for a place on our waiting list (the request must be made in writing–you may email, mail, text, or fax us).
  • After 48 hours, the balance for the puppy must be paid in full to continue holding.
  • If no action is taken within 48 hours, your puppy will be removed from hold, it will become available to other shoppers, and you will lose your deposit. However, you will not lose your store-credit. Your $250 may be used for the balance to purchase another puppy, but it may not be used as a deposit. There is no expiration on the store-credit.
  • Once you pay your balance in full, you have 7 days to make pickup or delivery arrangements. There’s a $30 per day “puppysitting” fee after the first 7 days.

Upon payment of your initial deposit, the puppy will be removed from the available listing page. You will receive an email confirmation or you may call in for a transaction process over the phone with a valid debit or credit card. We will email or fax you a copy of the receipt which you must sign and then return via email or fax. The puppy will officially be considered “On Hold” once we receive this receipt back in our office.

Puppies for Sale

Puppy Heaven is the world’s largest seller of the world’s smallest teacup puppies! Our puppies are by far the most adorable and cutest little things you ever did see! It’s easy to fall in love. Way too easy. Because of this, adopting a puppy has never been easier! Our website offers a friendly and easy way to purchase the puppy of your dreams. Additionally, we have two well-kept facilities; one in Los Angeles, CA and the other in Las Vegas, NV. If you live locally, call to make an appointment and then come in person to choose your new teacup puppy. For those who live non-locally in the US, Canada, and Mexico, we can ship your puppy to your nearest airport. Become a new Puppy Heaven Family Member today!

Here’s how you select your newest teacup puppy from the “Available Puppies” section of our website:

  • Find the puppy you like and learn more about this curious creature by clicking “See More” right next to the puppy’s listing.
  • If this is the puppy you wish to own, click “Buy this Puppy Now” and proceed to checkout.
  • If you live locally, then just arrange the pickup time. Please call in ahead.
  • If we have to ship the puppy to you, there is an additional $300 fee which takes care of air travel, vet-issued health certificate, and travelling crate. You must select this option during checkout.
  • If you choose not to pay online, please call our office to process your transaction over the phone. Every purchase method is safe and secure! You may also make direct bank deposits, wire transfers, or use the western union services. Our bottom-line is to make purchasing easy and convenient for you!
  • You’ll receive an email confirmation of your transaction thanking you for your online purchase. If you have your puppy shipped or if you pay over the phone you will receive an email with all the details of your purchase, including receipt of payment and “New Puppy Owner Observation Chart.” There will also be special instructions with some of these documents that require you to return back to our office.
  • When we receive the returned documentation, your puppy goes to the vet, gets the health certificate and then we book its flight to your nearest airport! We’ll email you again with all the flight information.
  • Puppy Heaven will call you a day before delivery to ensure you know how to raise your puppy and what to expect when you go to pick up your furry little friend. Local customers receive this information at time of pickup.
  • When your puppy arrives at the airport, you are required to be there on time with a valid ID, and then you take your new teacup puppy home. Enjoy!

All purchased puppies are taken down from the “Available Puppies” section and marked as “Adopted.” No one else will be able to purchase your puppy. For phone transactions, puppies are marked as “Adopted” only when all paperwork is returned back to our office with completed signatures.

Puppy Heaven reserves the right to refuse service to anyone, including the delay of pickup and/or delivery. Depending on the circumstance, you may also choose a new puppy or wait until the puppy is able to ship from our kennel.

Returns & Exchanges

No refunds, no exceptions. These exclude special circumstances addressed by our Health Warranty. Puppy Heaven has no control over the environment our puppies will be introduced to, so the puppies will no longer be allowed back in our nursery for the safety and health of the other puppies.

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Gallery
Reviews

Puppy Heaven is by far the best place to purchase a puppy.

Danielle
Henderson

A great experience!!

Rubia A
Los Angeles,Ca

I would definitely recommend buying a puppy from them.

Marci R

I give Puppy Heaven a Five star rating

Michael S
New York,NY

We are happy to meet Jessie and the home (Puppy Heaven)

Jenn
Canoga Park,CA

so proud that I bought my loving Baby Boy!

Lucinda
Daly City, California

i Love,Love,Love ,Love PuppyHeaven

Sonia
New York, NY

Purchasing my new baby has been amazing!

Frank G
Calabasas, CA

Thanks Michelle :)

Jan Josef & Katherine
Carson, California

My Experience at puppy Heaven was Amazing!

Barbra A
Fontana ,CA

My wife and I had a wonderful experience at PuppyHeaven.

Steve P
Santa Monica ,CA

I bought Handsome Boy from Lee at Puppy Heaven

Keri

Thank you for our sweet baby girl, we are so happy with her!

Layla
Santa Monica, CA

Our experience at Puppy Heaven far exceeded our expectations!

Dustin V
West Hollywood CA

Puppy heaven genuinely gives a lot of love to these animals.

Rachel
Calabasas, CA

I was so happy to get my new little fur friend.

Linda Sager Ipsen
Clayton

We love our baby Aiko. He gives us so much love!

Brian & Rocio
CA Long Beach, CA

Puppy Heaven offers excellent service

Bevlynn E
Santa Clarita, CA

Puppy Heaven was a great experience.

Jeff S
Santa Monica ,CA

Puppy Heaven is kind and caring

Barbara H

Thank you Ben and Michelle!

Esther
Encino, Ca.

Highly recommend!

Mohammad & Melann
Calabasas, CA

Thank you so much guys!

Sylvia
Ca

I would Definitely give Five stars!

Melissa G

Love Michelle and the Puppies!

Debbie B
Dove Canyon,CA

Puppy Heaven is a great Place!

Bianca & Ricardo M
Reseda Ca

Our new baby is called Snoopy.

Doris Weaver
Idaho

I found Puppy Heaven to be very professional.

Bobert S
Los Angeles ,CA

Thank You Michelle for our adorable puppy (Gucci)

Shahinaz Rancho
Palos Verdes,CA

We loved meeting Michelle

Alexsandra P
Agoura Hills CA

We had a wonderful experience here at Puppy Heaven

Karen K
Santa Barbara ,CA

Tzion Was Very Helpful and brought us the perfect Puppy!

Cheri M
Valencia CA

We purchased our baby Bella 2 years ago.

Connie Christofferson

Thank you Puppy Heaven for all your kindness.

Carlos M
Los Angeles ,CA

Michelle is Fantastic.

Darren K
Sherman Oaks ,CA

This is not just a puppy shop but it is a family.

Nancy Betts
Seward, Pa

I recently purchased a cute Pomeranian through the website.

Kat
Las Vegas

Best decision I have ever made in my life!

Jeanette Ortega
Malibu, CA

Puppy Heaven is by far better than 5 Stars!

Debbie Hoffman
Tucson, AZ

We are so happy with our new little girl.

Jennifer M
Dana Point, CA

Puppy Heaven Offered excellent service.

Desiree B
Las Vegas ,NV

Oh My God I’m Soo happy I got My Little Angel From Puppy Heaven .

Adrine A
Glendale,CA

This was so super easy!

Irick B
Santa Monica,Ca

Puppy heaven is great.

Jessica
Grass Valley, CA

When I saw my teacup Pomeranian puppy on the website, I fell in love!

Zoey A.
Valencia, CA

Thank you Puppy Heaven for the new love of our life!!

Kristen Novoa
Manhattan Beach, California

I am so happy with my beautiful puppy from Puppy Heaven in Los Angeles.

Carol MacGowan

Adopting a beautiful teacup yorkie from Puppy Heaven is a wonderful experience.

Marcia A
San Diego,Ca

So So happy!

Cynthia C
Studio City ,CA

Thank You Puppy Heaven I am overjoyed that I get to kiss this sweet little face everyday!

Leslie Ladd
Los Angeles CA

I bought my beautiful “porkie” from Puppy Heaven

Sarah Sherwood
Azle, TX

Thank you so much!

Jim Moret

I bought a teacup yorkie from here and she is exactly what was promised!

Sharon
Springfield, Ohio

I got this little beauty a little over 2 years ago from Puppy Heaven in Las Vegas.

Sharon Lawson
Springfield , ohio

Thank you Ben!

Rhonda Sweet
Turlock, CA

I surprised my huny with our third tea cup yorkie Queens n flew to Vegas to get her.

James n Patty T
Corvallis, Oregon

My experience here was very pleasant.

Zoe N
Los Angeles ,CA

Adopting a beautiful teacup yorkie from Puppy Heaven

Nikhil
Allin

We found our new Love!!

Stacy W
Burbank, CA

I Love This place

Laleh
Encino.Ca

Puppy Heaven is a nice place with healthy & beautiful puppies!!

Crystel C
San Francisco CA

Very helpful.

Thomas W
Miami ,Fl
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