Shipping & Handling Policy

Puppy Heaven’s Shipping & Handling Policy

 

If you live non-locally, there are two easy and convenient ways to receive your new teacup puppy: Standard Puppy Shipping or Personal Puppy Hand Delivery.

 

Standard Puppy Shipping

If you live in the US, Canada, or Mexico, we can ship your puppy to most major airports. The fee is $300.00 (per puppy) in addition to the purchase. This fee includes air flight, travelling crate, and vet-issued health certificate and is not refundable under any circumstances.

Flying Your Puppy

The most common concern we get is the safety of your puppy’s travel. We do everything in our power and know-how to create a safe and reassuring experience for both puppies and  their owners. We book each flight carefully choosing the shortest possible route between our kennel and your puppy’s newest home. We keep flight time to a minimum of only a few hours. Our preferred choice airline is United Airlines, who offer their award-winning animal traveling program called PetSafe. Delta Airlines offers something similar called Pet Travel. Our teacup puppies are handled by USDA-approved personnel who ensure a well-kept and climate-controlled on-flight environment for each and every one of our pups.

In accordance to the airlines guidelines, your puppy is required to have a vet-issued health certificate, which we obtain for you when you pay the shipping fee.

Every traveling crate is made to fit your puppy comfortably. Your teacup puppy will not have to slouch or be put in a funny position while it flies. We ensure that our puppies stay as relaxed as possible during their entire trip home. Good posture is key! And a good, soft towel placed on the bottom allows your puppy to stay cozy and cuddly. With food and water by its side, your puppy is sure to have a great flight home!

A Puppy Heaven Team Member boards the puppy on the airplane the day of the flight.

Picking Your Puppy Up from the Airport

1 day prior to the flight you will receive an email confirmation with all of the flight details. It will contain the exact location of where to pick up your puppy from the airport nearest you. Please be on time and have a valid license, along with the confirmation number provided to you in the email.

Here’s What to Bring:

  • A clean, soft towel.
  • Fragrance-free baby wipes.
  • Paper towels.
  • Fresh, clean water.
  • Nutril-Cal (available at any pet store).

The first time you meet your puppy, give it some water and feed it some Nutri-Cal.

Make sure to call Puppy Heaven the moment you pick up your new puppy so we know all is well and your puppy made it successfully to the right arms!

From the airport take your puppy straight home. Feed it right away. Let it relax. Then let your new baby adjust slowly. Read Teacup Tips for more information.

Personal Puppy Hand Delivery

This feature comes extra to air shipping. For added security and peace of mind, you can have one of the Puppy Heaven Team Members join your furry little friend on the plane. Actually, the agent will escort your puppy from the kennel to the airport! And then wait with your puppy there until they find you!

The cost for personal puppy hand delivery from kennel to airport is $500 for one puppy and $700 for two teacup puppies.

We usually book the flights for each puppy 1-7 days from time of purchase.

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Reviews

We purchased our baby Bella 2 years ago.

Connie Christofferson

Puppy heaven genuinely gives a lot of love to these animals.

Rachel
Calabasas, CA

Thank You Puppy Heaven I am overjoyed that I get to kiss this sweet little face everyday!

Leslie Ladd
Los Angeles CA

We had a wonderful experience here at Puppy Heaven

Karen K
Santa Barbara ,CA

I got this little beauty a little over 2 years ago from Puppy Heaven in Las Vegas.

Sharon Lawson
Springfield , ohio

Highly recommend!

Mohammad & Melann
Calabasas, CA

Purchasing my new baby has been amazing!

Frank G
Calabasas, CA

Thanks Michelle :)

Jan Josef & Katherine
Carson, California

Thank you Ben!

Rhonda Sweet
Turlock, CA

Thank you Puppy Heaven for the new love of our life!!

Kristen Novoa
Manhattan Beach, California

Oh My God I’m Soo happy I got My Little Angel From Puppy Heaven .

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Glendale,CA

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Jeff S
Santa Monica ,CA

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San Diego,Ca

I Love This place

Laleh
Encino.Ca

We love our baby Aiko. He gives us so much love!

Brian & Rocio
CA Long Beach, CA

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Las Vegas ,NV

I found Puppy Heaven to be very professional.

Bobert S
Los Angeles ,CA

Puppy Heaven is kind and caring

Barbara H

Michelle is Fantastic.

Darren K
Sherman Oaks ,CA

This was so super easy!

Irick B
Santa Monica,Ca

Thank you so much!

Jim Moret

This is not just a puppy shop but it is a family.

Nancy Betts
Seward, Pa

We are happy to meet Jessie and the home (Puppy Heaven)

Jenn
Canoga Park,CA

Puppy Heaven is by far better than 5 Stars!

Debbie Hoffman
Tucson, AZ

I bought Handsome Boy from Lee at Puppy Heaven

Keri

so proud that I bought my loving Baby Boy!

Lucinda
Daly City, California

I am so happy with my beautiful puppy from Puppy Heaven in Los Angeles.

Carol MacGowan

Thank you Ben and Michelle!

Esther
Encino, Ca.

Puppy Heaven is a nice place with healthy & beautiful puppies!!

Crystel C
San Francisco CA

Thank you Puppy Heaven for all your kindness.

Carlos M
Los Angeles ,CA

I would Definitely give Five stars!

Melissa G

My wife and I had a wonderful experience at PuppyHeaven.

Steve P
Santa Monica ,CA

i Love,Love,Love ,Love PuppyHeaven

Sonia
New York, NY

Tzion Was Very Helpful and brought us the perfect Puppy!

Cheri M
Valencia CA

I surprised my huny with our third tea cup yorkie Queens n flew to Vegas to get her.

James n Patty T
Corvallis, Oregon

I bought my beautiful “porkie” from Puppy Heaven

Sarah Sherwood
Azle, TX

When I saw my teacup Pomeranian puppy on the website, I fell in love!

Zoey A.
Valencia, CA

My Experience at puppy Heaven was Amazing!

Barbra A
Fontana ,CA

Adopting a beautiful teacup yorkie from Puppy Heaven

Nikhil
Allin

Best decision I have ever made in my life!

Jeanette Ortega
Malibu, CA

We are so happy with our new little girl.

Jennifer M
Dana Point, CA

I recently purchased a cute Pomeranian through the website.

Kat
Las Vegas

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Jessica
Grass Valley, CA

A great experience!!

Rubia A
Los Angeles,Ca

Puppy Heaven offers excellent service

Bevlynn E
Santa Clarita, CA

We found our new Love!!

Stacy W
Burbank, CA

Very helpful.

Thomas W
Miami ,Fl

I was so happy to get my new little fur friend.

Linda Sager Ipsen
Clayton

So So happy!

Cynthia C
Studio City ,CA

I bought a teacup yorkie from here and she is exactly what was promised!

Sharon
Springfield, Ohio

Thank you for our sweet baby girl, we are so happy with her!

Layla
Santa Monica, CA

I would definitely recommend buying a puppy from them.

Marci R

We loved meeting Michelle

Alexsandra P
Agoura Hills CA

Puppy Heaven is by far the best place to purchase a puppy.

Danielle
Henderson

I give Puppy Heaven a Five star rating

Michael S
New York,NY

My experience here was very pleasant.

Zoe N
Los Angeles ,CA

Thank you so much guys!

Sylvia
Ca

Love Michelle and the Puppies!

Debbie B
Dove Canyon,CA

Thank You Michelle for our adorable puppy (Gucci)

Shahinaz Rancho
Palos Verdes,CA

Our experience at Puppy Heaven far exceeded our expectations!

Dustin V
West Hollywood CA

Our new baby is called Snoopy.

Doris Weaver
Idaho

Puppy Heaven is a great Place!

Bianca & Ricardo M
Reseda Ca
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