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Shipping & Handling Policy

Puppy Heaven’s Shipping & Handling Policy

 

If you live non-locally, there are two easy and convenient ways to receive your new teacup puppy: Standard Puppy Shipping or Personal Puppy Hand Delivery.

 

Standard Puppy Shipping

If you live in the US, Canada, or Mexico, we can ship your puppy to most major airports. The fee is $300.00 (per puppy) in addition to the purchase. This fee includes air flight, travelling crate, and vet-issued health certificate and is not refundable under any circumstances.

Flying Your Puppy

The most common concern we get is the safety of your puppy’s travel. We do everything in our power and know-how to create a safe and reassuring experience for both puppies and  their owners. We book each flight carefully choosing the shortest possible route between our kennel and your puppy’s newest home. We keep flight time to a minimum of only a few hours. Our preferred choice airline is United Airlines, who offer their award-winning animal traveling program called PetSafe. Delta Airlines offers something similar called Pet Travel. Our teacup puppies are handled by USDA-approved personnel who ensure a well-kept and climate-controlled on-flight environment for each and every one of our pups.

In accordance to the airlines guidelines, your puppy is required to have a vet-issued health certificate, which we obtain for you when you pay the shipping fee.

Every traveling crate is made to fit your puppy comfortably. Your teacup puppy will not have to slouch or be put in a funny position while it flies. We ensure that our puppies stay as relaxed as possible during their entire trip home. Good posture is key! And a good, soft towel placed on the bottom allows your puppy to stay cozy and cuddly. With food and water by its side, your puppy is sure to have a great flight home!

A Puppy Heaven Team Member boards the puppy on the airplane the day of the flight.

Picking Your Puppy Up from the Airport

1 day prior to the flight you will receive an email confirmation with all of the flight details. It will contain the exact location of where to pick up your puppy from the airport nearest you. Please be on time and have a valid license, along with the confirmation number provided to you in the email.

Here’s What to Bring:

  • A clean, soft towel.
  • Fragrance-free baby wipes.
  • Paper towels.
  • Fresh, clean water.
  • Nutril-Cal (available at any pet store).

The first time you meet your puppy, give it some water and feed it some Nutri-Cal.

Make sure to call Puppy Heaven the moment you pick up your new puppy so we know all is well and your puppy made it successfully to the right arms!

From the airport take your puppy straight home. Feed it right away. Let it relax. Then let your new baby adjust slowly. Read Teacup Tips for more information.

Personal Puppy Hand Delivery

This feature comes extra to air shipping. For added security and peace of mind, you can have one of the Puppy Heaven Team Members join your furry little friend on the plane. Actually, the agent will escort your puppy from the kennel to the airport! And then wait with your puppy there until they find you!

The cost for personal puppy hand delivery from kennel to airport is $500 for one puppy and $700 for two teacup puppies.

We usually book the flights for each puppy 1-7 days from time of purchase.

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Adopting a beautiful teacup yorkie from Puppy Heaven

Nikhil
Allin

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Ca

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Studio City ,CA

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Encino, Ca.

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Kristen Novoa
Manhattan Beach, California
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