Terms & Conditions

Thank you for choosing to adopt your puppy from Puppy Heaven — the world’s largest seller of the world’s smallest teacup puppies. These Terms & Conditions constitute an agreement between you, the new Owner, and us, Puppy Heaven Kennel. You understand and acknowledge all responsibilities involved with purchasing a new teacup puppy for adoption from the Puppy Heaven Kennel online store. You recognize that you are to give this living animal special care and attention, and you are able to take care of such an animal financially as well as emotionally. As a courtesy, Puppy Heaven is only responsible to hold your puppy for 7 calendar days from the time of purchase. Your pickup or delivery arrangement must be made within this timeframe. If for whatever reason the new Owner needs more time to make these arrangements, then Puppy Heaven Kennel can hold your puppy and watch after it for $30.00 per each additional day. $30.00/day is the official kenneling fee. If the new Owner fails to contact Puppy Heaven or communicate with us within this 7-day grace period, then we have the right to make your puppy available to other families. Your payment will then be kept as store credit. Store credit is non-refundable. Puppy Heaven reserves the right to refuse service or purchase to anyone. Under special circumstance, we reserve the right to delay pickup or delivery. The New Owner may have an option to choose a different puppy or wait until we release the puppy from our kennel. The New Owner may also choose to be placed on our waiting list for another desired puppy or for future available teacup puppies. When the puppy is ready to leave Puppy Heaven and go home, we will notify the New Owner. You will then have 48 hours to make the arrangements to pick up your puppy or have it shipped. Failure to make the arrangements will result in $30.00/day kennel processing fee, unless otherwise agreed with Puppy Heaven Kennel. The New Owner must take all responsibility to feed the puppy regularly and as instructed to do so by a Puppy Heaven Team Member. Failure to feed properly and/or failure to contact Puppy Heaven within 2 hours of any eating abnormalities will result in the puppy’s Health Warranty to be voided. The New Owner must notify Puppy Heaven regarding the results of the vet exam. This exam is a requirement of Puppy Heaven’s Health Warranty. Failure to contact us will result in the puppy’s Health Warranty to be voided. Puppy Heaven never guarantees the full grown size of your new teacup puppy. However, Puppy Heaven does provide well made estimates. Our employees are trained to know their sizes, but actual sizes depend on many external factors such as diet and daily activity. Puppy Heaven offers absolutely no refunds or exchanges in this regard. Purebreds come with registration papers. You will receive these papers from Puppy Heaven Kennel within 4 months of purchase. Registration does not affect puppy pricing. We offer no refunds of any kind for any rare human errors that might occur on registration papers. Puppy Heaven, in the rare and unlikely event the new Owner cannot manage its new puppy and take proper care of it, reserves the right to claim the puppy back into ownership. If Puppy Heaven accepts the puppy back into its nursery based on health qualifications, there will be no refund for the new Owner, who has to release custody of the puppy.

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Reviews

Our experience at Puppy Heaven far exceeded our expectations!

Dustin V
West Hollywood CA

Best decision I have ever made in my life!

Jeanette Ortega
Malibu, CA

Thank you so much!

Jim Moret

so proud that I bought my loving Baby Boy!

Lucinda
Daly City, California

Adopting a beautiful teacup yorkie from Puppy Heaven is a wonderful experience.

Marcia A
San Diego,Ca

Highly recommend!

Mohammad & Melann
Calabasas, CA

So So happy!

Cynthia C
Studio City ,CA

I surprised my huny with our third tea cup yorkie Queens n flew to Vegas to get her.

James n Patty T
Corvallis, Oregon

Puppy Heaven is kind and caring

Barbara H

I was so happy to get my new little fur friend.

Linda Sager Ipsen
Clayton

This is not just a puppy shop but it is a family.

Nancy Betts
Seward, Pa

Tzion Was Very Helpful and brought us the perfect Puppy!

Cheri M
Valencia CA

My wife and I had a wonderful experience at PuppyHeaven.

Steve P
Santa Monica ,CA

Oh My God I’m Soo happy I got My Little Angel From Puppy Heaven .

Adrine A
Glendale,CA

I got this little beauty a little over 2 years ago from Puppy Heaven in Las Vegas.

Sharon Lawson
Springfield , ohio

Puppy heaven is great.

Jessica
Grass Valley, CA

Thank you Ben and Michelle!

Esther
Encino, Ca.

I recently purchased a cute Pomeranian through the website.

Kat
Las Vegas

I would definitely recommend buying a puppy from them.

Marci R

My Experience at puppy Heaven was Amazing!

Barbra A
Fontana ,CA

I Love This place

Laleh
Encino.Ca

Thank you so much guys!

Sylvia
Ca

This was so super easy!

Irick B
Santa Monica,Ca

I bought Handsome Boy from Lee at Puppy Heaven

Keri

Puppy Heaven is a nice place with healthy & beautiful puppies!!

Crystel C
San Francisco CA

I would Definitely give Five stars!

Melissa G

Thanks Michelle :)

Jan Josef & Katherine
Carson, California

Thank you Ben!

Rhonda Sweet
Turlock, CA

Thank you Puppy Heaven for all your kindness.

Carlos M
Los Angeles ,CA

We are so happy with our new little girl.

Jennifer M
Dana Point, CA

When I saw my teacup Pomeranian puppy on the website, I fell in love!

Zoey A.
Valencia, CA

Puppy Heaven is by far the best place to purchase a puppy.

Danielle
Henderson

Adopting a beautiful teacup yorkie from Puppy Heaven

Nikhil
Allin

Puppy Heaven is a great Place!

Bianca & Ricardo M
Reseda Ca

Purchasing my new baby has been amazing!

Frank G
Calabasas, CA

Michelle is Fantastic.

Darren K
Sherman Oaks ,CA

A great experience!!

Rubia A
Los Angeles,Ca

We are happy to meet Jessie and the home (Puppy Heaven)

Jenn
Canoga Park,CA

I give Puppy Heaven a Five star rating

Michael S
New York,NY

I found Puppy Heaven to be very professional.

Bobert S
Los Angeles ,CA

We loved meeting Michelle

Alexsandra P
Agoura Hills CA

We had a wonderful experience here at Puppy Heaven

Karen K
Santa Barbara ,CA

My experience here was very pleasant.

Zoe N
Los Angeles ,CA

We purchased our baby Bella 2 years ago.

Connie Christofferson

I bought my beautiful “porkie” from Puppy Heaven

Sarah Sherwood
Azle, TX

Love Michelle and the Puppies!

Debbie B
Dove Canyon,CA

Puppy Heaven Offered excellent service.

Desiree B
Las Vegas ,NV

I bought a teacup yorkie from here and she is exactly what was promised!

Sharon
Springfield, Ohio

Puppy Heaven offers excellent service

Bevlynn E
Santa Clarita, CA

Thank you Puppy Heaven for the new love of our life!!

Kristen Novoa
Manhattan Beach, California

We found our new Love!!

Stacy W
Burbank, CA

Puppy Heaven is by far better than 5 Stars!

Debbie Hoffman
Tucson, AZ

Thank You Michelle for our adorable puppy (Gucci)

Shahinaz Rancho
Palos Verdes,CA

Our new baby is called Snoopy.

Doris Weaver
Idaho

Very helpful.

Thomas W
Miami ,Fl

We love our baby Aiko. He gives us so much love!

Brian & Rocio
CA Long Beach, CA

Puppy heaven genuinely gives a lot of love to these animals.

Rachel
Calabasas, CA

Thank you for our sweet baby girl, we are so happy with her!

Layla
Santa Monica, CA

I am so happy with my beautiful puppy from Puppy Heaven in Los Angeles.

Carol MacGowan

Thank You Puppy Heaven I am overjoyed that I get to kiss this sweet little face everyday!

Leslie Ladd
Los Angeles CA

i Love,Love,Love ,Love PuppyHeaven

Sonia
New York, NY

Puppy Heaven was a great experience.

Jeff S
Santa Monica ,CA
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